COVID-19 Statement

OUR COVID-19 UPDATE 16/6/20

Stay with confidence.
In the recent months, we have all faced unprecedented challenges as a result of COVID-19. The well-being of our guests and teams has always been of utmost importance to us and this has never been more true than it is now.

As we welcome you back to our hotel from early July (subject to Government guidance), we are committed to operating to the highest levels of health and safety vigilance, providing you with the safest, most comfortable and flexible experience whilst enjoying the high standard of service expected of Haddon House Hotel

We have devised a health and safety program in accordance with the HM Government, Public Health England and specialist advice from UK Hospitality – our support partner. Due to the constantly changing nature of this guidance, our internal operating practices and procedures will be continuously reviewed and updated as necessary.

We know we are living and working through challenging times, however, we want to reassure you that when coming to visit our Hotel and the beautiful Coastline, we are ready for you. Whilst our doors have been shut since late March, we have been supporting the NHS and key workers and are prepared for the changes needed to provide a safe and secure guest experience when we re-open.

If you do have questions or concerns please do not hesitate to contact us on 01308 423626 or by emailing us info@haddonhousehotel.co.uk

My teams and I look forward to welcoming you back to Haddon House Hotel soon.

Paul and Joanne Loud Hotel Proprietors

Our Teams

  • The health and safety of our team has been of the utmost importance during these times. All team members will undergo mandatory health and safety training, including enhanced cleaning protocols and personal hygiene training, ensuring a safe working environment.
  • All team members will, upon returning to work, be required to follow official guidance on self-isolating should they feel unwell.
  • All team members will be required to sanitise their hands at regular intervals.
  • All team members will be required to wear PPE as appropriate.
  • All teams will follow a policy of no physical contact and maintain social distancing, wherever possible.
Our Guests
  • Helpful signage will be placed around public areas to aid social distancing and we kindly ask guests to respect these measures.
  • Social distancing will be observed throughout the hotel, with reduced capacity in our restaurant and bar area.
  • The Hotel Proprietors are responsible for all aspects of our ‘COVID-19 Secure’ operating plan. You can contact the Duty Manager at any time prior to, and during your stay, should you have concerns related to this or any other matter and they will inform the Hotel Proprietors.
Health & Hygiene
We are delighted to confirm we are taking hotel bedroom reservations from Saturday 4th July onwards. We have elevated our rigorous cleaning procedures for all areas of the hotel and introduced additional safety measures. Public areas
  • Increased cleaning and disinfecting of common touch points, e.g. lobby areas, public bathrooms, dining chairs/tables.
  • Hand sanitising stations will be in place throughout the hotel.
  • A one-way system will be in place to uphold social distancing measures.
  • Non-essential items have be removed to reduce cross-contamination. e.g magazines and board games.
Guest Bedrooms
  • Your bedroom will be cleaned prior to your arrival with extra care.
  • Non-essential items will be removed to reduce any contamination risk.
  • We have placed individual amenity bottles in bedrooms, please feel free to take any away that are partly-used as they will be disposed of when you depart
  • Please use your bedroom toilet rather than toilets in public areas
  • Please wash your hands when returning to your bedroom
  • Housekeeping will be available on a request basis only and we kindly ask guests to strip their own beds and place the lining into bags provided and vacate their room and ventilate prior to our housekeeping teams entering.
Hotel Services

Dining
  • Socially distanced in our dining and bar areas have been created and are available for you to enjoy breakfast, lunch, snacks, drinks and dinner.
  • We are now taking Afternoon Tea bookings for all residents and non-residents from Monday 6th July.
  • Room service is available at no extra cost.
Events
We really want to host and look after your special event this summer, however, we are currently waiting for Government updates on larger event gatherings. We will be reviewing any information as it is released.

Flexible Booking
We have also updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodation at the hotel. For new bedroom reservations booked directly with Haddon House Hotel for travel dates between 4th July and 31st December 2020:
  • At the time of booking, a deposit equivalent to the value of the first night's stay will be payable.
  • If you need to cancel due to COVID-19 and have given 48 hours notice prior to your arrival date, your deposit can be transfer to another suitable date.
  • Any cancellations or amendments within 48 hours , will result in our retaining the charge for the first night of your stay.
  • For reservations made via third parties, including online travel agents, travel professionals or as part of a group booking, please contact your booking provider or meeting planner for additional information on their policies.